Refund Policy
Last updated: 17 October 2026
This policy explains when you can get your money back for a BizCrew subscription. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. So Paddle takes the payment and pays any refund.
Free trial first
Every new business gets a 14-day free trial with the full product. No card is needed for the trial, and nothing is charged during it.
A 14-day refund window
If you are not happy with BizCrew, you can ask for a full refund within 14 days of any payment — the first one or a renewal, monthly or yearly. You do not have to give a reason.
How to ask for a refund
Reply to the receipt email Paddle sent you, or go to paddle.net and look up your order with the email address you paid with. You can also email us at developer@bizcrew.app and we will ask Paddle to refund you. The money goes back to the card or payment method you used; your bank may take 5 to 10 working days to show it.
After a refund
When a payment is refunded in full, that subscription is cancelled straight away, so you are not charged again. The business is paused; its content is kept and comes back if you subscribe again. A partial refund does not cancel the subscription.
Cancelling without a refund
The business owner can cancel at any time in the BizCrew web app: Settings → Plan → Cancel subscription. The crew keeps access until the end of the period already paid for.
Your rights
This policy does not take away any right you have under the law where you live. Paddle’s own buyer terms also apply.
Contact
Email developer@bizcrew.app, or read our Terms of Service.